Refund Policy
We want you to be completely satisfied with Newr. Our refund policy is designed to be fair and transparent.
30 Days
Full refund window for Premium plans
No Questions Asked
Simple and hassle-free process
Quick Processing
Refunds processed within 5-7 business days
Our Commitment
100% Satisfaction Guarantee
We offer a 100% no-questions-asked refund policy for the first 30 days after your Premium subscription payment. This policy is designed to give you confidence in trying our changelog management platform.
At Newr, we believe in our product and want you to be completely satisfied with your experience. If for any reason you're not happy with our service, we'll make it right.
Refund Eligibility
Eligible for Refund
- • Premium subscriptions within 30 days
- • First-time Premium subscribers
- • Technical issues preventing service use
- • Service not meeting described features
- • Billing errors or duplicate charges
Not Eligible for Refund
- • Free plan (no payment made)
- • Subscriptions older than 30 days
- • Previously refunded subscriptions
- • Violations of Terms of Service
- • Partial month refunds after usage
Important Note: The 30-day refund window starts from the date of your payment, not from when you start using the service. We encourage you to try all Premium features during this period.
How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps:
Step 1: Contact Us
Send an email to [email protected] with your refund request
Step 2: Provide Details
Include your account email and reason for refund (optional)
Step 3: Confirmation
We'll confirm your refund request within 24 hours
Step 4: Processing
Refund will be processed to your original payment method
Processing Times
Response Times
Payment Methods
3-5 business days
5-7 business days
Via Lemon Squeezy
Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using our service, we may offer refunds beyond the 30-day window on a case-by-case basis.
Billing Errors
If you were charged incorrectly or multiple times due to a billing error, we'll refund the erroneous charges immediately regardless of timing.
Extraordinary Circumstances
In cases of medical emergencies, financial hardship, or other extraordinary circumstances, please contact us to discuss your situation. We're here to help.
Need a Refund?
We're here to help! If you have any questions about our refund policy or need to request a refund, don't hesitate to reach out to our friendly support team.
[email protected]Remember: You can request a refund any time within 30 days of your payment, no questions asked. We want you to be completely satisfied with Newr!